Taxi booking applications have been reigning in the ongoing commute marketplace for the past decade. Be it rural, urban, or metropolitan region; taxi booking applications like Uber, Lyft, Wingz, Curb, Gett, Via, Ride Austin, Strip, Hailo, Cabify, and Easy are tremendously popular.
However, safety has always been the cornerstone of the taxi booking industry. Especially when we talk about night-time booking, both driver and passenger will ask for a much-needed safety assurance across the whole operation. Global endeavors are running 24*7 these days, and in order to capitalize on the entire societal proceedings, it is pretty vital that ride-hailing services provide round-the-clock services at every geographical location.
As a result, taxi booking app development companies are voraciously focusing on safety features like ID verification, real-time ride tracking, Emergency SOS button, GPS integration, emergency assistance, secured payment methods, and real-time fleet management. Other than that essential features like feedback mechanisms, ticket raising, complaint management, and fair dispute resolution are also necessary for holistic safe guardedness.
Now let us dive deep into the topic and make a comprehensive draft on how to integrate security features for taxi app development in the USA. Moreover, what additional frameworks can we add to the application wireframe so that the security approach can be expedited for high-level safety inculcation?
Why is Advanced Security Essential for Taxi App Developers?
Before we delve into the list of safety & security features, you must have a clear objective of why we need such high-level advanced security features for the ride-hailing services.
Some of the main reasons are:
- Safeguard the users from scams and fraudulent activities.
- Protect the users from data breaches and malicious cyber attacks.
- Keep drivers and passengers safe from any physical assault.
- Uplift the holistic user experience of the application.
- Build trust and proximity with the users.
If your taxi booking app development company assures you it offers all these features, you can certainly go ahead and hire the developer. Otherwise, no matter how glossy and aristocratic the application they make, the user experience and customer engagement are going to be endlessly futile.
Essential Security Features for Taxi Booking App Development Services
Well, now we know about the criticality of safety features in taxi booking app development services. Here we bring for you the few essential features that must be integrated with any taxi booking app for next-level safety adoption.
Secured Authentication Feature
Adopting secured authentication features is critical for improving user safety. The list of authentication that must be available in taxi booking app development services are biometric authentication, 2-factor authentication, and protected login credentials. 2-F authentication involves the login via OTP after entering the credentials and biometric authentication tells you to enter the fingerprint. These three authentication methods make the users feel that their data, personal information, and credentials are protected to the best of their security measures.
Real-Time GPS Tracking
GPS tracking enables the users to track the location of the vehicles. This will also support them to fetch the tentative arrival timing and whereabouts of the booked ride. As an added security layer, GPS enables the users to send current location data to his/her acquaintances. And finally, it is the very GPS feature that lets the users send a quick response during the time of emergency.
Driver/Passenger ID Verification
ID verification at both the driver and passenger end is essential for taxi app development in the USA. It includes rigorous background checks, followed by license verification, vehicle registration, and other similar digital screenings. ID verification is perhaps the initial step as a safety measure where the taxi app developers take the initiative to ensure that at least the right and genuine people are involved in the system and using the services.
Emergency SOS
Emergency SOS or emergency assistance is the feature given to users, with which they will connect to the emergency numbers when required. You just have to press the button and the device will automatically connect you to the police. Emergency SOS is a well-known service that has specifically been developed for women’s safety in our society.
Secure Payment Methods
To protect the financial database of the users, companies offering taxi app development in the USA are continuously working to leverage the application payment gateways. Be it any mode of payment that users have initiated, the application has a robust security framework to safeguard that information from external cyber threats and malicious attacks. Any business offering taxi booking app development services must have a set of skilled developers who are ready to take the responsibility of adding layers of protection to the application payment gateways.
Open Feedback Mechanism (Rating System)
Open feedback mechanisms for users, a rating system with multiple choice questions, and customer responses on safety features help the brand analyze the level of consumer satisfaction, in regard to the visible safety measures. Any online taxi-booking app without a receiving mechanism should be positioned in the top league of service providers offering ride-hailing services.
Bottom line: Hire Companies Offering Best Taxi Booking App Development Services
The safety of users’ data, transactions, and overall experience is at the heart of any successful taxi booking app. App developers should implement stringent security measures to protect their clients’ data, adopt end-to-end encryption, protect payment gateways with two-factor authentication, and initiate periodic security audits.
We need to move past technological solutions and work toward a security-aware development culture and data protection regulations such as GDPR or CCPA. Monitoring systems in real-time operations adds a layer of security and helps to identify any potential weaknesses before they develop.
